FAQ

 

1. How are you able to sell at such low prices?

We are able to sell hair at discounted wholesale prices because there is no middle-man, you are receiving the products directly from the manufacturers, no mark-ups for profit, no fancy packaging or high shipping costs, just 100% pure human hair right to your door.

2. How do you make money?

Through our membership program. The membership program was created to continue to keep costs low while offering exclusive deals to our club members.

3. Can I buy hair but not become a member?

No, you must register to be a member in order to add products to cart and make a purchase.

4. How much are registration fees?

$5.00 per month or $50 per year

5. Is your hair 100% human?

Yes! Our hair is 100% premium human with each bundle coming from one donor. All hair is cuticle-aligned and double-wefted for extra security.

6. How long will this hair last?

Our products will last anywhere from 8-12 months with proper care.

7. Where will my product be shipped from?

We have warehouses in both the USA and in China, so it can be shipped from either location depending on the product and availability.

8. If my product is shipped from China how long will it take for me to receive?

If you are based in the USA you will receive your product in 3-5 business days after processing. International shipments can take anywhere from 5-10 business days.

9. Why do I have to become a member in order to make a purchase?

Our membership fees is what keeps the cost low for our consumers.  To access all of the savings you must join our loyal club of members.

10. I don't see the "Add to Cart" feature, why?

Add to Cart is disabled for non-members. 

11. How are payments made?

We accept either credit card or PayPal payments. If you select a monthly membership you will be charged $5 each month, if you selected an annual membership you will be charged $50 once a year.

12. How often do you add products to the site?

New products are added weekly.

13. I want to sell hair to clients, what do I need to do?

Take a look at our Seller/Dropshipping section of the website for further details. 

14. What are the seller fees?

A Seller Membership is $17.99 a month or $199.99 yearly. 

15. What do you get for that amount?

Take a look at our Seller/Dropshipping section!

16. How is the length measured?

A: The Straight Textures are measured true to length.
The curly, Body Wave, Loose Wave, and Deep Wave are measured when hair is pulled straight.

17. How long will it take for my order to ship?

Orders typically take 3-5 business days to process before shipment.

18. How long will it take for my order to arrive?

After shipment most USA-based orders typically arrive in less than 3 days, however, shipping can vary and delays may happen, please be patient. Orders shipped from our factory in China can take 3-5 business days to arrive.

19. How many bundles hair needed for one full head?

A: Normally 3 bundles are enough for a full head, You can always use the leftover hair later. If you are using hair over 22" long, you may need one more bundle.

20. Okay, I paid for the membership but I don't see the cart button, what do I do?

Thank you for joining MJ Beauty Club! Please look for an email from our help desk confirming your membership, you will be prompted to create an account with the email you signed up with. Creating an account is quick and easy, click on 'account' in the upper-right hand corner, enter your name, email address and a secure password then click create. Once you are signed in you will be able to add to cart and view the private membership page with highlighted extra savings only our members can see!

21. What are your cap sizes?

Our standard cap sizes are medium, you may message us to request a special cap size, however additional fees may be attached for customization.

 22. What is your return policy?

We offer returns and exchanges for up to 7 days after delivery of product. Please see our returns section for additional information.

Any questions that you have that you do not see the answers to here please contact us any time, we will always respond within 24 hours.